Customer Success Manager

Job Title: Customer Success Manager

About the company:

This is a dynamic, forward thinking IT company at the forefront of digital transformation. Their innovative solutions help businesses leverage technology to drive efficiency, growth, and success. As they continue to grow, they’re seeking a talented **Customer Success Manager** to join their team and ensure their clients experience the full value of our solutions.

The Role:

As a Customer Success Manager, you will play a pivotal role in building strong relationships with our clients, ensuring their needs are met and they achieve their desired outcomes. You will act as the bridge between our cutting-edge IT solutions and our clients’ success, guiding them through implementation, adoption, and ongoing optimisation. Your passion for customer satisfaction and your problem-solving skills will ensure long-term partnerships and customer loyalty.

Key Responsibilities:

• Develop and nurture strong relationships with key clients, acting as their primary point of contact.
• Understand client needs, objectives, and challenges to align our IT solutions for maximum impact.
• Drive product adoption and ensure clients achieve measurable business outcomes with our services.
• Conduct regular check-ins, performance reviews, and feedback sessions to assess customer satisfaction and identify areas for improvement.
• Collaborate with internal teams (sales, product, support) to ensure seamless customer experience.
• Proactively identify opportunities for upselling and expansion, contributing to business growth.
• Manage renewals and ensure customer retention by delivering exceptional service.
• Track and report on key customer success metrics and KPIs.

Requirements:

• Proven experience in a Customer Success, Account Management, or similar role, ideally within the IT or SaaS industry.
• Strong communication and interpersonal skills with the ability to build trusted relationships.
• A solution-oriented mindset with a passion for solving complex customer challenges.
• Familiarity with IT solutions, digital transformation, and cloud services is a plus.
• Ability to work independently and collaboratively in a fast-paced, agile environment.
• Excellent organisational skills and attention to detail.
• Experience with customer success platforms and CRM systems (Salesforce, HubSpot, etc.) is a bonus.

What We Offer:

• £65,000 - £75,000 per year
• Bonus scheme
• Full time - Permanent - Monday to Friday
• Flexible working options, including remote work.
• Opportunities for career growth in a fast-growing tech company.
• Work alongside a passionate and talented team committed to innovation.
• Ongoing professional development and training opportunities.

Join Us:

If you are customer-focused, solution-driven, and excited about helping businesses thrive with cutting-edge IT solutions, we’d love to hear from you! Apply today to become part of our innovative journey.

How to Apply:

Submit your resume and a brief cover letter to lucy@proprecsearch.com or apply directly through LinkedIn.