Client Relationship Manager

Client Relationship Manager

Salary sitting between £25,000 + Benefits

• Manage client relationships and ensure satisfaction in a flexible, hybrid working environment.
• Opportunity to grow customer partnerships through up selling and service improvements.
• Apply online or contact Kelly Harvey via kelly.harvey@hirecracker.com / 07889 589 648

About the Company

Our client is a dynamic and forward-thinking IT Managed Service Provider. They are known for delivering exceptional IT services and maintaining strong relationships with a broad range of clients. As they continue to grow, they are looking to bring on a Client Relationship Manager to ensure the delivery of top-tier services and further strengthen customer partnerships.

Benefits

• Competitive salary: £25,000 per annum
• Hybrid working, requiring a couple of days onsite per week
• Company pension
• Free on-site parking
• Company events

The Client Relationship Manager Role

As a Client Relationship Manager, you will be the primary point of contact for multiple clients, ensuring their needs are met and exceeded. You'll lead regular strategy sessions, ensure service satisfaction, and identify opportunities for upselling and improving client partnerships. Working closely with technical teams, you’ll bridge the gap between customer requirements and service delivery. Knowledge of IT services like Microsoft 365 and IT infrastructure is advantageous.

Client Relationship Manager Essential Skills

• At least 1 year of experience in account management or a similar role
• Experience in an MSP or IT service environment is essential
• Strong communication skills, with a customer-focused mindset
• Ability to manage and deliver services to multiple clients simultaneously
• Hands-on experience with IT service management tools is desirable

To Be Considered:

Please either apply through this advert or emailing me directly via kelly.harvey@hirecracker.com. For further information please call me: 07889 589 648 / 01244 739 300. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills: Client Relationship Manager, Account Management, IT Service Management, Customer Satisfaction, MSP Experience, Microsoft 365, Hirecracker