Global Channel Management
Technical Support
Job Location
Mason, OH, United States
Job Description
About the job Technical Support
Technical Support needs 1+ years experience
Technical Support requires:
- 8:00 AM Midnight (M-F)
- 9:00 AM 10 PM (SAT)
- 10:00am 7:00pm (SUN)
- Remote local
- Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.
- Weeks are structured Sunday Saturday.
- 2 weeks of training, in person
- 10 Megs download and 1 Meg upload
- Requires 1 hour within site
- Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
- Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
- Basic Hardware and software application trouble shooting skills
- Ø Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Ø Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.
- Ø Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
- Ø Uses courteous and professional language.
- Ø Works effectively in a team environment.
- Ø Creates a win-win resolution to problems.
Location: Mason, OH, US
Posted Date: 9/27/2024
Contact Information
Contact | Human Resources Global Channel Management |
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