Service Desk Analyst

This is an exciting position within the IT department at Rotork to ensure service requests and incidents are dealt with swiftly and efficiently. Due to growth and one of the largest D365 implementation programmes in the world, this role will be varied and will allow you to rapidly develop your skill set.

The Opportunity

Reporting to the Global Service Delivery Manager, this role is positioned within a group of 10 colleagues to deliver on the targets of this global team.

In this position you will be responsible for supporting the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved for 1st line support. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues and ensuring that you escalate to 2nd and 3rd Line when appropriate.

The successful candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.

Experience Requirements:

• Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
• Basic knowledge of server environments
• Experience with 1st line support
• Good understanding of different technologies, including telephony.
• Understanding of MS active Directory User Administrations.

The Successful Candidate:

• Systematic thinker
• Adaptable with strong judgement skills
• Able to communicate and manage stakeholders at all levels
• Strong decision-making ability - make decisions quickly in a crisis situation.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

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