Cemetery Service Support Officer (Scale 6)

Who You Are

• Experienced in working within an operational customer-focused environment


• Knowledgeable in managing and supporting the bereaved


• Proficient in managing data storage and accessibility within an operational environment


• Skilled in managing enquiries and converting them into sales


• Adept at providing quality customer service and relationship management


• Knowledgeable in administrative process review and implementation


• Excellent working knowledge of IT systems, including MS Office, databases, and other relevant software packages


• Exhibit appropriate behaviors such as taking responsibility, being open, honest and respectful, actively listening and learning, and working together to find solutions


• Hold a clean driving license


• Available for a part-time position, 3 days per week

What the Job Involves

• Deliver customer relationship management for the cemeteries team supporting back office functions


• Support customers through the bereavement journey and facilitate all legal processes associated


• Actively track enquiries through to sales, supporting the financial position of the team


• Support operational teams through planning services that facilitate the needs of the bereaved and provide a realistic working environment


• Assist with the management and process for all sales aspects, meeting potential customers on site and providing guidance


• Update the booking system to ensure optimum customer satisfaction and a realistic work schedule for the operations team


• Assist with reviews of back-office functions for service improvements and support sales and customer satisfaction


• Report to senior staff the performance of internal recharges and any potential financial issues


• Process monthly overtime for the team ensuring accuracy of claims against work schedules


• Officiate at services when needed, facilitating operational elements and supporting the team


• Manage accurate details in relation to absence and attendance within the service


• Attend meetings as a representative or minute taker, ensuring accuracy and allocation of responsibilities


• Support the creation of relevant documents for frontline team members including safety information and risk assessments


• Assist in operational service procurement and ensure all legal and social responsibilities are met


• Maintain effective electronic document storage that complies with GDPR requirements


• Deputize for the Cemeteries Senior Support Officer when required