Helpdesk Administrator

Preferred Requirements Matric IT first line/helpdesk experience IT Qualification advantage Main purpose of the position: The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up questions or helping them learn how to use the system on their own. Duties & Responsibilities Answer helpdesk calls and provide Tier 1 support for employees. Log all helpdesk tickets into the ticketing system. Escalate tickets to Tier 2 support as needed. Follow up with employees on outstanding tickets. Close out resolved tickets. Maintain inventory of hardware and software Train employees on new software and hardware Set up new employee computer accounts. Reset employee passwords. Responding to questions about technical issues related to products or services offered by the company Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures

Location: Cape Town Region, ZA

Posted Date: 9/27/2024