Title Operations Supervisor

BerkOne's mission is to provide clients with customized and efficient back office services enabling them to not only focus on their core competencies but reduce costs as well. Here at Berkone, our employees drive the success of our organization and we are committed to providing the environment for them to succeed! To support this mission, BerkOne is seeking a Title Operations Supervisor to lead our Secure Room Titles team!

WHAT YOU'LL DO:

The role of the Title Operations Supervisor is to oversee and manage the Secure Room operations within our Vehicle Titles Department. They will work to ensure our Secure Room is organized while managing employee assignments, productivity, assume responsibility for the team's performance, and provide training and feedback to support their operations.

Additional responsibilities include but aren't limited to:

• Act as the point of contact for all staff and oversee the secured space daily.
• Responsible for all department activity and ensuring that all Service Level Agreements are met according to the client agreement.
• Directly supervise and train Secure Room existing employees and new hires.
• Set expectations for the department and monitor employees job performance, performance reviews, professionalism, scheduling, problem resolution, conflicts, and time keeping.
• Effectively communicate with senior management, Secure Room team and other departments.
• Ensure external client communication, by phone or email, is done in a professional and courteous manner.

SCHEDULE + LOCATION:

• Full-time schedule: Mon - Fri, 9:00 am - 5:00 pm
• No weekends!
• On-site in our Bethlehem, PA office

PAY + BENEFITS:

• Annual Salary: $45,000-$50,000 based on experience
• On the job, paid training to help you succeed.
• Medical, Dental, Vision & Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

The ideal candidate is a self-starter who can lead operational and project teams, as well as can effectively plan and schedule work for their team.

• Associates Degree or equivalent knowledge of business practice; and
• Minimum 2 years automotive title experience; or
• Minimum 3 years banking, business, clerical experience; and
• Minimum 1 year supervisory related experience.
• Possess good analytical skills and problem solving skills
• Excellent verbal and written communication skills

ABOUT BERKONE

At BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions. Check out our real-world results at berkone.com

BerkOne is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.

Compensation details: 45000-50000 Yearly Salary

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