Field Service Technician

We are looking for a Field Service Technician to join our team in southern Scotland.

About the job

Our mission is to provide customers with the best possible experience when performing preventative maintenance, service, repairs and calibration. This role utilizes your ability to troubleshoot, manual dexterity and acuity for repairs to service all brands of pipettes.

Responsibilities

• Visit customer sites such as university, government, and industry laboratories to perform calibration, maintenance and repair on customer’s pipettes
• Use computer software to track all service activities including but not limited to creating work orders, logging pipettes by serial number, selecting the service level based on customer form, logging repairs, completing calibration activities, and generating customer facing documentation
• Carry out critical aspects of the service workflow including but not limited to unpacking pipettes, reviewing paperwork for accuracy, cleaning, evaluating, repairing, adjusting, and calibrating pipettes according to Gilson standards
• Read and interpret technical diagrams of pipettes
• Ensure conformance with established calibration and repair standards
• Use small, handheld tools to perform maintenance, repair, adjustment, and calibration
• Maintain calibration equipment through proper storage and handling and work with Service Supervisor to ensure equipment is up to date on calibration records
• Communicate with customers regarding the status of their order/pipettes in person, via phone or email
• Possible contact with equipment that has been contaminated by laboratory chemicals, human body fluids or other potentially hazardous substances
• Utilize problem solving skills to work with pipettes and troubleshoot any potential issues effectively, to the satisfaction of the customer while maintaining Gilson’s standards
• Determine customer’s service needs, coordinates accordingly
• Work with area representatives to cultivate new and repeat service accounts
• Work as part of a team to cover service appointments and on occasion travel outside of the designated territory
• Work with local Area Manager(s) and Service Scheduler/Coordinator(s) to achieve territory targets

Skills and Qualifications

• Strong written and verbal communication skills
• Mechanically inclined
• Good manual dexterity
• Good organisational skills and ability to manage a busy schedule with relative independence
• Ability to travel
• Ability to lift up to 25kg

Other

• Must have a valid driver's licence and good driving record
• Must speak English clearly and fluently
• Regular attendance and punctuality
• Overnight travel may be required, up to 50%
• Ability to acquire new skills and accommodate change in the workplace