Customer Service Advisor

Job description

KYNEX are offering an amazing opportunity for a new Customer Service Agent to join our ever-growing team. We offer complete telecoms solutions to small to medium businesses across the UK, providing business mobiles, broadband, VOIP & hosted solutions and much more.

Job Title: Customer Service Agent - experience is preferred but not required. (Full internal training provided)

Location: Fareham office - The Orangery, Cams Hall Estate (within walking distance from the bus and train stations. Free parking on site)

Hours: Monday - Friday 08:45 - 17:30 (one 8AM start is required per week)

Salary: £21,000 per annum

Daily Responsibilities:

• Answering inbound calls from existing customers
• Deal with customer queries and complaints, resolving them efficiently
• Identify customer needs for additional products

Qualities we look for:

• Has demonstrated an ability to meet and exceed targets in a similar role
• Excellent written and verbal communication skills
• A proven track record of building strong client relationships
• Computer literate, and competent using Microsoft excel, Office and Word
• Has demonstrated an excellent telephone manner

Benefits:

• Excellent internal training plans for all new recruits. Regardless of experience, you will gain skills to help you for the remainder of your career.
• Progression is extremely achievable - all new recruits are given a 'progression plan' on their first day. This outlines the tasks needed to be completed in order for you to achieve promotion.
• Incentives - monthly / weekly incentives take place in the customer service team. Usually things like group days out, spa trips and cash prizes are awarded.

Job Types: Full-time, Permanent

Pay: £21,000.00 per year

Benefits:

• Free on-site parking
• Internal Training provided
• Company Pension
• Commission structure
• Tea and Coffee provided
• Welcoming Environment

Schedule:

• Monday to Friday
• No weekends

Work Location: In person