Test Lead(Salesforce)

Responsibilities:

• Ensure delivery of quality releases in a timely manner on customer engagements
• Work within team of Salesforce QA engineers and testers, and establish as well as consistently improve testing best practices
• Coordinate with the development team to ensure all bug fixes are checked-in; environments are stable and ready for use; customer communication is ongoing and open; and releases are properly tested, documented, and validated
• Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements
• Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications
• Perform in-depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue
• Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures
• Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes
• Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics
• Actively participate in design and sprint planning sessions offering inputs from a QA perspective
• Produce reports on testing progress for internal and external stakeholders

Qualifications:

• Excellent written and verbal English communication skills
• 5+ years of Salesforce ecosystem (e.g., Sales Cloud, Experience Cloud, and Service Cloud) and quality assurance experience, especially in B2B implementation
• Strong telecom domain experience including network products
• Strong understanding of testing methodologies, test case development, and the software development life cycle
• Strong experience with test software and tools, such as Jira
• Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing
• Tenaciously skilled in troubleshooting, problem-solving, and attention to detail
• Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing
• Proven delivery experience in a fast-moving, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Preferred Skills:

• Experience working with test automation platforms, such as Selenium and Python
• Experience configuring Salesforce
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform Developer I, Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant)