Technical Support Engineer

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Technical Support Engineer to join our team in Kirkintilloch, Scotland.

You will be required to work 37.5 hours per week, Monday to Friday with 1 week out of 4 on call to support the 24 hour NOC department.
Who are we?

Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.

The role & responsibilities:

A key customer-facing role, providing 3rdline support expertise across the SPEN Strategic Telecoms Network, with core skills in technical fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes including, the Service Restoration Tracker, Acceptance into Service and Routine Maintenance. Further to this the role encompasses network development activities including both hardware and software working with 3rdparty suppliers and internal departments.

Ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm

You will:

3rdline support for NOC shift engineers.

Trend & Problemmanagement includingidentification, reporting &resolutionof issues

Providing root cause analysis on complex operational faults

Ensuring governance of businessquality processes within the NOC environment.

Carrying out network analysis and completion of technicalreports

Liaise between internal departments, 3rdparty suppliers&customers within agreed SLA??s

Drive improvement initiatives to conclusion within agreed timescales.

Provide input and sign off around acceptance into service for all new projects

What we need from you.

Capable of working to 3rd line support level on OSS, PDH, SDH & IP technologies.

Skilled in networks including copper, fibre and radio infrastructure

Structured approach to governance on complex networks

Understanding of network management and use of Network Management Platform tools.

Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a definite benefit

Essential:

Knowledge and experience of supporting network management systems and their servers

Knowledge of network protocols

Experience of PDH, SDH & IP network protocols.

Installation, commissioning & maintenance of diverse telecoms networks with ability to trouble shoot to 3rdline.

Professional at all times, self-motivated team player.

Flexible & Customer centric

HND or equivalent with relevant telecoms experience

Experience of working in a Telecoms environment

Desirable

Copper, Fibre and Radio infrastructure support.

Network management platforms triage and fault progression

Relevant manufacturers qualifications (Cisco, Alcatel, Avara)

Experience of working in a NOC in a 3rdline support role.

About The Company

Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

• 25 days annual leave plus bank holidays
• 4% matched pension scheme
• 2 x salary life assurance
• Access to our staff discount portal
• Health Cash Plan
• Cycle to Work scheme
• Employee assistance programme
• Recruitment referral scheme
• Payroll giving
• Enhanced Family Leave

Inclusiveness

As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

As a gold award holder under theArmed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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Location: Glasgow, GB

Posted Date: 9/22/2024