Aftersales Executive

Job Title: Aftersales Support Executive

Location: Bristol
Salary: £26,000 - £28,000
Job Type: Full-time, Permanent

About the Role:

Hexis Talent is pleased to be recruiting on behalf of our client for an Aftersales Support Executive. Our client is seeking a proactive and detail-oriented professional to join their Aftersales team. This role is essential in supporting the Aftersales Manager by managing incoming enquiries, providing accurate and timely quotations, and ensuring top-tier customer satisfaction. The ideal candidate will play a key role in driving business growth within the Aftersales department.

Key Responsibilities:

New Customer Development

• Respond promptly to incoming Aftersales requests, with a target response time of within 2 hours.
• Maintain a detailed log of all customer dispatches, following up to ensure customer satisfaction and identifying further business opportunities.
• Handle enquiries for spares and services, providing rapid and accurate quotations.
• Collaborate with internal teams to ensure the timely and efficient delivery of products and services.
• Contribute to sales growth by proactively seeking new business opportunities within the Aftersales sector.

Existing Customer Development

• Manage and nurture strong relationships with existing customers, providing exceptional account management.
• Address enquiries via phone and email, ensuring a high level of customer service and satisfaction.
• Follow up on quotations to secure additional business and drive client retention.
• Proactively seek referrals from satisfied clients to expand the customer base.
• Work collaboratively with other departments to ensure seamless service delivery.

Administration

• Participate actively in weekly sales meetings with the Sales Director.
• Manage and prioritise emails, referring specific queries to the Operations team as needed.
• Maintain a clean and safe working environment, adhering to all Health and Safety policies.
• Update the CRM daily with details of customer interactions, activities, opportunities, and pipeline management.

Key Performance Indicators:

• Uphold the companys values in all aspects of the role.
• Achieve Key Development Areas (KDAs) as set by the Sales Manager.
• Drive growth within the assigned category and meet quarterly targets.

Candidate Profile:

• Energetic and Enthusiastic: A positive, can-do attitude with a strong drive to excel.
• Attention to Detail: Precision in managing customer needs and providing accurate information.
• Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer engagement.
• Account Management Experience: Proven experience in managing customer accounts and building strong relationships.
• Sales Skills: A solid background in sales with a focus on achieving results and meeting targets.
• Time Management: Ability to manage time efficiently, meet tight deadlines, and work within budget constraints.
• Problem-Solving Abilities: Creative thinking and the ability to find effective solutions to customer challenges.

Hexis Talent is excited to connect passionate and skilled professionals with this excellent opportunity. If you believe you are a good fit for this role, we encourage you to apply and take the next step in your career.

ADZN1_UKTJ