In Room Dining Waiter

Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.?

An exceptional opportunity presents itself for anIn Room Dining Waiterto join theFood & Beverage Departmentat Raffles London at the OWO.

Reporting intoIn Room Dining Supervisor,you will be responsible for preparing orders, set trays, and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.

Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve foodcoursesand beverages to guests.

Specifically, as theIn Room Dining Waiteryour responsibilitys will include:

• Setting tables, trays according to type of food ordered and the hotels service standards.
• Performing opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders
• Check inwith guests to ensure satisfaction with each food course and/or beverages.
• Present physical and accurate check to guest and complete the payment process.
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Check with the guest regarding the satisfaction of the meal.
• Completing closing duties, including restocking items.
• Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Ensuring communication between Kitchen, Order taker and service team members.
• Monitor operating supplies, equipment andreducespoilage and wastage successfully.
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices,inventorysoftware etc.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Flexibility with shifts as per business demand
• Be courteous, professional and provide efficient service

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether thats a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values?

Be You:Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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