National Account Manager

National Account Manager, National

Monday to Friday 42 hours per week, 8am 5pm

Are you passionate about building strong client relationships and driving business success? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our team as an Account Manager.

As an Account Manager, you will play a crucial role in managing and growing revenue from a portfolio across a geographical area. You will be responsible for identifying, developing, and maximizing business opportunities, ensuring that we not only meet but exceed our clients' expectations. This role combines the power of digital technology with the personal touch of face-to-face meetings, all while delivering exceptional customer service.

What You'll Do:

• Build and maintain strong, long-term client relationships and serve as the main point of contact for clients.
• Communicate with clients to understand their needs and ensure they are met and provide regular updates on the status of accounts and deliverables.
• Oversee project management from initiation to completion and ensure projects are completed on time, within budget, and to client satisfaction.
• Identify opportunities to grow business with existing clients and cross-sell and upsell services and products.
• Address and resolve any issues or complaints raised by clients and act as a mediator between clients and internal teams.
• Prepare regular reports on account status and analyse client data to inform strategies and improve service.
• Work closely with marketing, sales, and product development teams to ensure internal teams understand client requirements and expectations in line with contract agreement.
• Manage client contracts and ensure compliance with terms and conditions
• Accountable for maintaining high levels of client satisfaction and loyalty and to ensure client expectations are met or exceeded.
• Achieve sales and revenue targets set for accounts and drive growth in accounts through effective management and client engagement.
• Ensure the delivery of high-quality services to clients and monitor and improve the quality of deliverables.
• Ensure compliance with company policies, industry regulations, and legal requirements, identify and mitigate risks associated with client accounts.
• Track and report on key performance indicators (KPIs) for accounts.

What youll need:

• A solid background in the tool hire or construction industry, giving you the insight and understanding necessary to navigate this sector effectively.
• Proven experience in building and nurturing strong customer relationships that drive real business growth, coupled with a track record of successfully winning and developing new business.
• A demonstrable history of delivering clear and measurable improvements in revenue, showcasing your ability to drive financial success.
• Strong influencing and negotiation abilities, enabling you to secure favourable outcomes and foster positive partnerships

What we offer:

• 26 days holiday (plus bank holidays)
• Company car/allowance
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• Vita Employee Assistance Program (EAP): Offers free and confidentialsupport and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

• All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

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