Guest Relations Executive

We are looking for a passionateGuest Relations Executiveto join the team here at St Ermins Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge The more we make, the more you make!
  
• Fun, Love & Energy Not just a slogan, its just who we are.
  
• The best staff canteen in London! Breakfast, Lunch & Dinner.
  
• Range of benefits including private healthcare (24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
  
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
  
• An opportunity to experience and collect great memories that will last with you forever.
  

As aGuest Relations Executiveyou will ensure to deliver warm, gracious, individual service to every guest following the St. Ermins guidelines and procedures as well as the Marriott standards. Embrace and display the St Ermins culture of Fun, Love and Energy.

What will you be doing?

• Is responsible for the guests journey, from pre arrival to departure, and for creating WOW moments during their time at the Hotel.
• Provides personalized service to all VIPs, looking after their room allocation, preferences, and amenities.
• Is knowledgeable about the Marriott Bonvoy program and its member benefits.
• Ensures consistent levels of services are always maintained, through constant measurement of GSS to maximize Guests Satisfaction.
• Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.
• Can perform all Switchboard and Reception duties and cover when required and instructed in accordance with the need of the business.
• To be familiar with:
  - the hotels Fire Procedures
  - the hotels Health & Safety Policy and Procedures
  - the hotels facilities and outlets
  - the hotels operation standards and departmental procedures

Note:This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts@sterminshoteland@funloveenergy

You will have to be eligible to work in the UK to be consider for the role.

AMRT1_UKCT