Reservations Agent (Part time - 16 hours per week)

About the role:

As a Reservations Agent of the Reservations team at 11 Cadogan Gardens Hotel and The Chelsea Town House - the only Relais and Chateaux property in London - you are the reason our Guests keep coming back for more.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.

What we will offer you:

Iconic Luxury Hotels offer the following benefits to employees:

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• and so much more.

What you will be doing?

To maximise the revenue and profitability of Room Sales and Food and Beverage Bookings for 11 Cadogan Gardens through the maintenance of high standards and product knowledge.

• To be confident in having full product knowledge of 11 Cadogan Gardens in order to be able to all properties confidently
• To recognise which hotel the guest is booking for and be able to upsell both properties in order to secure the sale
• Be responsible and take ownership for all reservations 11 Cadogan Gardens including rooms, food and beverage, spa and special events.
• To be confident in having knowledge of all systems for 11 Cadogan Gardens for rooms, F&B and special events
• To show teamwork and flexibility and liaise with the team at 11 Cadogan Gardens on a daily basis for guest requests and daily correspondence checks
• To take ownership and ensure all enquiries taken are responded to on the day they are received.
• Be passionate and confident in ensuring that all brochure enquiries are responded to within 24 hours of the request.
• To be confident in having a thorough knowledge of all the Hotel's computer systems so as to ensure that all records and booking details are correct at all times.
• To take ownership in ensuring that all computerised and paper records are stored or filed appropriately.
• Take pride and show ownership in being responsible for reservations and enquiries taken and to ensure they are all responded to on the day received.
• To be passionate and confident in understanding the standards of performance set out in the Mystery Guest Report for the property, and to adhere to them at all times.
• To be intuitive and passionate in maximising room revenue by up-selling at all times
• To know budgets for the hotel in order to meet targets set and upselling at all times
• To take pride in being fully conversant with the hotel and all of its facilities and functions so as to be able to describe and sell them to guests.

If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you!

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