Baca Consulting Group
Call Center Agent - Remote /Office
Job Location
Stamford, CT, United States
Job Description
About Baca Consulting Group
Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A’s and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,
We are seeking a motivated and customer-focused Call Center Agent to join our team. This position can be performed remotely or in our office, providing flexibility for the right candidate. The Call Center Agent will be responsible for handling incoming calls from customers, resolving inquiries, and providing excellent customer service.
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Resolve customer issues in a timely and professional manner
- Provide product information and assistance to customers
- Update customer information in the database
- Follow communication scripts when handling different topics
- Identify and escalate priority issues to the appropriate team member
Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Strong problem-solving skills
If you are a team player with a passion for customer service, we want to hear from you! Apply now to join our dynamic team as a Call Center Agent.
The pay range for this role is:
27 - 30 USD per hour(Stamford)
PI6153e80cbaaa-30210-35617554
Location: Stamford, Connecticut, US
Posted Date: 9/22/2024
Contact Information
| Contact | Human Resources Baca Consulting Group |
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