Project Manager

Project Manager

Ciphr has a new opportunity for a Project Manager. You will be joining an organisation where you will work with a team that is goal driven and people focused.

This is a fantastic opportunity for a Project Coordinator or Project Administrator looking for their next career move!

The role requires a collaborative approach across the delivery of our people solutions, including HR, Payroll, Learning and Recruitment technology. You will be responsible for the engagement of both customer and internal stakeholders and resources, including our technology, consultancy, and development departments. You will be the key point of communication for your customers. Most importantly, you will be the kind of person who really enjoys working with organisations to deliver value from their investment in Ciphr products as quickly and effectively as possible.

At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles.

We want to give you the opportunity to embrace your role with Ciphr and, in return, we can offer you an open and friendly work environment where your input and ideas are welcomed.

If you are interested in a change do have a look below at what we can offer you.

Location:

The role is remote within the UK but will require occasional travel for monthly meetings to our office in Reading.

The daily tasks of a Project Manager

• Deliver robust management of a portfolio of customer SaaS implementation projects to meet the agreed deliverables, costs, timescales including identifying and manging change control and dependencies.
• Own the customer relationship throughout their implementation including managing any queries, issues and escalations through to resolution.
• Develop expert technical knowledge of the Ciphr products and associated technical requirements such as API’s, SFTP (Secure File Transfer Protocol) and partner integrations.
• Understand and deliver against your customer’s agreed measures of success by aligning Ciphr solutions with their requirements.
• Produce and maintain project plans, ensuring our customers are aware of activity at each stage of the project, effectively communicating responsibilities, deadlines and milestones.
• Foresee and mitigate risks and issues before they are a concern and manage issues at the earliest opportunity to limit their potential impact
• Confidently identify, address, and manage potential commercial issues and impacts with customers where there is slippage, additional cost or additional items requested that are out of scope.
• Consistent compliance to Ciphr’s project management and implementation framework, methods and governance following the Ciphr Way.
• Drive continuous improvement of the design and implementation of new and existing processes including the development of project plans, tools, and approaches.
• Projects delivered to time, cost and quality.
• Exceptional customer service delivered and evidenced through customer satisfaction survey.
• Adherence to Ciphr project delivery framework

What we offer you:

Ciphr has a benefits package which has you and your family in mind.

As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:

• 30 days annual leave, plus bank holidays
• Family National Trust Membership
• Birthday day off
• Religious holiday swap
• Family forming support - e.g., time off for family forming appointments or to support your partner
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Pension
• Health cash plan
• Life assurance
• Technology/home improvements Loans
• Perks at Work – access to exclusive discounts, cinema tickets, etc.
• Regular training
• £1,500 employee referral scheme
• Medical Cover and Dental cover (after 6 months’ service)
• Income Protection insurance (after 12 months’ service)

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

Ciphr is all about people. Our values are trust, drive, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!