Quality Assurance Officer

Join our team as a Quality Assurance Officer at John Charcol, an award winning, whole of market mortgage broker. As a Quality Assurance Officer, you will play a crucial role in ensuring the highest standards of quality assurance are maintained throughout our operations. If you are detail-oriented, analytical, and passionate about maintaining quality standards, we welcome you to apply for this exciting opportunity.

Duties:

- Undertake FLoD adviser file monitoring activities required by the role.

- Facilitate remedial activity on quality issues identified through effective feed-back, monitoring remedial actions to completion.

- Consistently meet the file review standards within prescribed timescales re-quired under the T&C policy.

- Sample testing in response to identified risks and quality concerns.

- Assisting the Compliance Manager with monthly MI / data for timely board re-porting.

- Generate best practice and provide feedback to the business to help improve file quality and record keeping standards.

- Supporting with general Compliance related queries and administrative tasks.

- Actively and positively contribute to the Compliance team.

- Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.

- To undertake other relevant tasks as required by the Compliance Manager.

Experience:

Essential:

- Minimum of 2 years’ experience within a regulated or financial services environment.

- Knowledge of the regulatory environment in the UK, and in particular FCA

regulation.

- Good IT skills in a range of relevant applications (Word, PowerPoint, Excel,

Outlook).

- Good organisational skills and attention to detail.

Desirable:

- Previous file review experience.

- Relevant professional qualifications.

- Working knowledge of Business operations and practices.

Join our team as a Quality Assurance Analyst and be part of a dynamic environment where your expertise will contribute to maintaining the highest standards of quality.

Option to work remotely or within the Southampton office. Flexibility to allow for a minimum of 1 office based working day per month.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Free parking
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

• Work Location: In person