Information Technology Support Technician

1st / 2nd Line IT Support Technician – Witney – up to £35,000 DOE

Our client is excited to offer a rewarding opportunity for a 1st / 2nd Line Support Technician to join their growing IT team.

The role is based at their Witney office but may be requirement to travel to other offices therefore a full current driving license and use of your own vehicle (covered by business insurance) is required for the position.

You will be joining an existing IT team of five, supporting a diverse userbase, reporting to the IT Manager.

Hours of Work: 9.00 am – 5.30 pm Monday to Friday

KEY ACCOUNTABILITIES:

• Being the first point of contact for all IT Incidents.
• Logging all incidents in the Internal Helpdesk System.
• Escalating incidents to the Senior IT Support Technician as required.
• Deploy and re-image workstations for new and existing users.
• Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
• Maintain asset inventory of equipment for sites across the business (PCs, printers, servers, etc.).
• Occasionally attend remote sites to installed PC’s/Monitors/Etc.
• Other IT related tasks as per the need of the business.

KEY SKILLS:

• Ideally 2 years previous IT experience
• Microsoft 365 experience
• Friendly, can-do attitude both face to face and over the phone.
• Willing to learn on the job and gain experience from the existing team.
• MTA Microsoft Certifications/CompTIA A+ or other IT related qualification