Team Lead: Credit Controllers - Shared Services Cape Town

Introduction: The purpose of the job is to create and maintain debtor accounts, collect all overdue monies on the debtors book and resolve any remaining outstanding amounts, minimizing bad debt, and maintaining productive business relationships with customers. The Team Lead is responsible for managing a team of credit controllers. Description: 1. Ensure all Credit Controllers perform credit applications: collate information to enable final assessment of credit applications. 2. Ensure debtor reviews / increased limits: collate information to enable reviews. 3. Ensure customers account maintenance: maintain debtor accounts on our ERP system. 4. Ensure customer statements: send out monthly statements to customers, ensure that customers email address are kept updated. 5. Ensure collections: collect overdue debts according to our credit policy. 6. Ensure account queries: effectively deal with accounts queries and reconciliations. 7. Reporting: prepare debtor reports for all our stakeholders. 8. Credit Control Activities: perform credit control activities. 9. Ensure adherence to policies and procedures by all team members. 10. Under the direction of the Accounts Receivable Manager, serves as working team lead for 5-6 credit controllers engaged in account follow-up to ensure timely and effective processing and collection of payments. 11. Assigns work to team members. Trains team members. Recommends and helps formulate policies and procedures to improve follow-up operations. 12. Spot check credit controllers work to ensure accuracy, efficiency, and uniformity. 13. Proactively identifies trends and initiates recommendations for change to Accounts Receivables Manager. 14. Exercises judgment to make decisions for select methods and techniques for obtaining solutions. 15. Promote teamwork, remaining available to assist staff as needed. 16. Report to manager any non-compliance with staff as observed by you. 17. Uphold and promote the company values. 18. This position will serve as the supervisor of the debtors department in the absence of the manager. 19. Assist internal and external auditors with Debtors related enquiries. 20. Ensure our ERP system is kept update with our requirements in customer maintenance. Requirements: Tertiary qualification in accounting or related field (preferred) At least 5 years of experience in credit control Preferably experience in leading a small team of credit controllers

Location: Western Cape, ZA

Posted Date: 9/21/2024