Resident Liaison Officer

The role

We have a fantastic opportunity for an organised, knowledgeable and customer friendly candidate to expand their housing knowledge and join our Reactive Repairs team as a Resident Liaison Officer on a6-month fixed term contract, with potential for this to be extended/made permanent.

In this role, the Resident Liaison Officer will be the main point of contact for residents in the delivery of estate services, planned re-investment and maintenance works and projects. Within this role you will liaise with residents in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service.

Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

You will be based from our Sittingbourne office in Kent, working 2 days a week in the office with arrangements to be specified and agreed with your line manager.

For this role you are required to travel to various sites and will need to have a full UK driving license for this role.

What youll need:

• Experience of facilitation of resident involvement forums and focus groups.
• Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
• Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
• Experience of providing a customer-focused, high-quality service and managing complaints.
• Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Please note,we reserve the right to close this vacancy at any time if we receive a high volume of applications.

Closing Date: Tuesday 1st Octoberat 23.59pm

Shortlisting from Wednesday 2nd October 2024

About us

At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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