Technical Services Administrator

Responsibilities of theTechnical Service Administrator:

• File required production and audit paperwork relating to intake, manufacture, curing, processing, cooking, cooling, storage, slicing, packing and dispatch.
• Arrange their testing or retesting including collection by Laboratory testing provider.
• Participate in Traceability exercises as and when requested
• Reviewing production paperwork and translating key production details on to complaints system.
• Verify the delivery packaging against the specifications.
• Report issues with paperwork, filling, or staff not following factory procedures (arising from paperwork) to production personnel or via other technical personnel as appropriate.
• Feedback specific critical issues raised from paperwork checking to appropriate technical or production personnel as appropriate in a timely manner.
• Monitor completion of audits by technical personnel to specified frequency.
• Liaise with contract laboratory provider as and when required to ensure all samples and swabs are tested as per schedule and all results are recorded
• Provide appropriate certificates of analysis/conformance to customers.
• Assist in the preparation and retrieval of information during internal and external audits and investigations.
• Assist the wider Technical and QA department in other Quality Assurance issues as necessary.
• Check chemical and microbiological parameters of results against the product declarations/ specifications and reporting to the Technical Services Supervisor or Manager any abnormalities
• Log complaints and Cover weekly and monthly KPI reports when required.
• Cover day-to-day responsibilities of the other Technical Services team members when required.
• Any other task as reasonably requested by their line manager.

Requirements of the Technical Service Administrator

• Excellent administrative skills with great attention to detail.
• Qualification in food related subject would be advantageous.
• Good knowledge of food legislation, safety, quality and customer requirements.
• Excellent IT skills, including excellent MS Excel skills.
• Excellent working knowledge of BRC standards would be advantageous.

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