LiveWest
Senior Coordinator
Job Location
Exeter, United Kingdom
Job Description
About The Role
Are you seeking a new challenge and an opportunity to progresswithin a growing and forward thinking organisation that makes a real difference to people's lives?If so, we want to hear from you.
As a Senior Coordinator for our IMS Hub you'll be supporting the IMS Hub Team Manager providing leadership, performance and assist in the development of services.
You'll have immediate line management responsibilities for a team of administrators and co-ordinators, carrying out one to ones and appraisals.
Making best use of resource, you will maximise productivity across the team, ensuring performance targets are met whilst making sure excellence in customer service is achieved in line with our strategic aims, operational standards, organisational values and behaviours.
Reporting in to the Team Manager IMS Hub, you will be responsible for a team of Administrators and Coordinators with immediate line management responsibilities, you will work with the team to support performance management and carry out one to ones and appraisals. You will use resources effectively and efficiently to achieve a high level of productivity within the team, ensuring that KPIs are met, whilst making certain our customers receive good customer service.
This role is being offered on a full time, permanent basis and can be based in our Exeter or Tolvaddon office. A hybrid working style is an option.
Depending on levels of interest, we may hold an Assessment Centre for this position.
About The Candidate
To be a successful Senior Coordinator - IMS Hub, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:-
Our Reward and Benefits:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.
Location: Exeter, GB
Posted Date: 9/20/2024
Are you seeking a new challenge and an opportunity to progresswithin a growing and forward thinking organisation that makes a real difference to people's lives?If so, we want to hear from you.
As a Senior Coordinator for our IMS Hub you'll be supporting the IMS Hub Team Manager providing leadership, performance and assist in the development of services.
You'll have immediate line management responsibilities for a team of administrators and co-ordinators, carrying out one to ones and appraisals.
Making best use of resource, you will maximise productivity across the team, ensuring performance targets are met whilst making sure excellence in customer service is achieved in line with our strategic aims, operational standards, organisational values and behaviours.
Reporting in to the Team Manager IMS Hub, you will be responsible for a team of Administrators and Coordinators with immediate line management responsibilities, you will work with the team to support performance management and carry out one to ones and appraisals. You will use resources effectively and efficiently to achieve a high level of productivity within the team, ensuring that KPIs are met, whilst making certain our customers receive good customer service.
This role is being offered on a full time, permanent basis and can be based in our Exeter or Tolvaddon office. A hybrid working style is an option.
Depending on levels of interest, we may hold an Assessment Centre for this position.
About The Candidate
To be a successful Senior Coordinator - IMS Hub, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:-
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Experience in interpreting data and providing suitable outcomes with good data analysis and input skills.
- General understanding of responsive repairs or similar.
- Experience of using a scheduling tool to plan works.
- Able to work under pressure and take a flexible and adaptable approach in order to meet customer and business needs.
- Ability to work with own initiative.
- Ability to keep the customer in mind at all times.
- Be able to challenge constructively and appropriately.
- Have the ability to reflect on performance and behaviours objectively.
- Have well-developed relationship and rapport building skills.
- Understand the core skills required to deliver excellent customer service.
Our Reward and Benefits:
- Defined Contribution pension scheme employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.
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Location: Exeter, GB
Posted Date: 9/20/2024
Contact Information
| Contact | Human Resources LiveWest |
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