Client Executive

Our client, a marketing technology company is seeking a Client Executive to support clients and assist internal teams. The role includes managing processes, ensuring service levels are maintained, and supporting client activities from setup to reporting.

Key Responsibilities:

• Act as the main point of contact for clients, addressing queries and ensuring timely support
• Assist clients with coupon setup, campaign management, and reporting
• Ensure service level agreements (SLAs) are consistently met
• Provide administrative support to internal teams to ensure smooth operations
• Manage client data and maintain accurate records
• Coordinate with internal teams to streamline processes and improve efficiency

Key Requirements:

• Experience in customer service or account management
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to manage multiple tasks
• Proactive approach to problem-solving and attention to detail
• Ability to work both independently and as part of a team
• Proficiency in MS Office (training on internal systems will be provided)