Groups and Incentives Operations Consultant

Candidate Requirements: Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations Should be proficient in relevant software (Tourplan, MS Office) Must possess strong analytical and negotiation skills Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork Key Outputs: Responsible for delivering and managing land tour programs and events across Southern and East Africa Coordinate with Operations Manager to ensure profitability Maintain accurate, up-to-date information on confirmed services and oversee client itineraries Ensure compliance with travel restrictions and maintain relationships with partners and suppliers Address client complaints promptly, ensuring proper escalation to management when necessary Be on call for emergencies, assist with special projects, and support operations and accounts teams This is a live-out position

Location: Sandton, ZA

Posted Date: 9/20/2024