Thibodaux Operations Support Specialist Onsite

Position Summary: Responsible for managing and maintaining patient accounts while assisting with various clerical/administrative duties as well as serve as one of the primary liaisons between PFC|First and our client.

Position Responsibilities

• Take incoming calls and make outbound patient calls
• Communicate and educate patients regarding their accounts in a professional and ethical manner
• Setup payment arrangements with patients
• Complete CPR answer and responses in a timely manner
• Reconcile PPA's
• Inventory Management
• New Business Acknowledgement
• Aged Inventory
• ILA and BRK Inventory
• Work insurance forms
• Take and report payment information in the system
• Work all Thibodaux Regional Holds
• Work with Thibodaux's walk-in patients to help resolve accounts placed with First.
• Assist with any other duties as assigned by your supervisor

Essential Skills and Abilities

• Strong interpersonal and communication skills; excellent spelling and grammar skills
• Strong computer and phone etiquette skills
• Strong analytical, organizational, time management and multi-tasking skills
• Maintain a professional appearance and positive attitude and image
• Ability to work in a face paced environment and maintain workflow standards

Required Education and Experience

• High School Diploma or GED; Secondary education is preferred
• Minimum one year experience in professional office setting

Reporting to this position: No direct reports

Physical demands and working environment

The physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.
• Working environment: The noise level in the work environment is usually minimal and moderate.

Compensation details: 16-20 Hourly Wage

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