Dealer Management Systems Specialist

Position Title: Dealer Management Systems Specialist

Location: Baltimore, MD

Time type: Full time

Req. ID: R11335

Description:

Job Description

MileOne Autogroup is seeking a seasoned professional to serve as a subject matter expert on all matters relative to its two Dealer Management Systems (DMS) – CDK and Reynolds & Reynolds.

The DMS Specialist’s core responsibility will be to ensure optimal usage and maintenance of the DMS platforms. The specialist will collaborate with various departments to enhance productivity, streamline processes, and provide technical support to dealership staff.

DMS Specialist’s Responsibilities:

• Receive and address end-user requests
• Update the ticketing system for each request and communicate promptly with end-users
• Create case logs, record information, follow up on issues, and escalate complex issues either internally or to DMS provider
• Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action to guide the client/associate to timely resolution of inquiry
• Work within a team environment and willingly assists team members as needed
• Provide other ad hoc support and duties as assigned
• Work in an environment with competing priorities
• Accommodate flexible work hours on evenings and weekends for special projects
• Serve as a training resource on DMS-related matters
• Work closely with InfoSec team to ensure data integrity and security relative to the DMS
• Stay informed on the latest DMS (CDK and Reynolds) features and updates
• Analyze current dealership processes and identify areas for improvement
• Evaluate and recommend new tools and technologies that can integrate with the DMS
• Liaise with DMS representatives to manage the relationship and resolve any system-related issues
• Coordinate any DMS related service needs associated with 3rd party vendors
• Create and Maintain documentation related to DMS configurations and procedures
• Willingness to travel to different dealership locations as needed

Qualifications

• Minimum of 3-5 years of experience working with DMS with at least 1 year of experience with CDK a must
• Exceptional problem-solving skills
• Highly technologically savvy
• Extremely detail oriented and organized
• Excellent verbal and written communication skills
• Must be able to effectively multi-task in a fast-paced environment
• Must be able to work independently and in a team setting
• Background in accounting, finance, or fixed ops a plus
• Proficient in Microsoft Office Suite
• Technical support experience a plus

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

CC_954 Atlantic Holding MIS

MileOne Corporate Office

Post Internally and Externally

Zip Code

21204

PI281cab8541da-30210-35441037

Location: Baltimore, Maryland, US

Posted Date: 9/11/2024