Registered Nurse - Triage

SUMMARY:
Under the direction of the Nurse
Supervisor, the Registered Nurse - Triage provides indirect professional
nursing care to a patient population from 0 to over 100 years of age in
accordance with established Corporate and departmental policies and procedures,
and state and federal laws, to ensure safe, efficient, and effective patient
care. Functions as primary liaison
between patients, staff, and physicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.

Triages, prioritizes,
responds, and refers incoming patient phone calls.

Instructs patient and
family regarding medications and treatment instructions.

Correctly manages
physician referrals and appointment scheduling.

Correctly manages
physician-to-physician consultation and referrals.

Manages health
information inquiries. Offers options
and alternatives within limits of nursing knowledge, approved health
information resources, departmental and physician specific guidelines,
established criteria and policies and procedures.

Responsible for
accurate documentation and maintaining complete records.

Ensures charting
reflects the conversation and instructions given to the caller and also
reflects patients and/or families level of understanding and compliance with
instructions.

Ensures that
patient/caregiver is directed in accordance with physicians instructions.

Demonstrates
professionalism and promotes a harmonious working environment by communicating
clearly and working cooperatively with team members and all internal and
external customers.

Demonstrates concern
for cost effective operations by working productively to reduce waste and
inefficiencies.

Accepts personal
responsibility for updating and increasing professional skills and knowledge.

Assists in evaluating
and formulating the policies, procedures, decisions, and solutions related to
Triage services.

Participates in
Corporate safety procedures and programs.

Demonstrates proper
use and care of ancillary equipment including phones, computers, printers, fax
machines, copiers, etc.

Ensures compliance
program is adhered to.

Performs clinic
duties as needed.

EDUCATION AND/OR
EXPERIENCE:Associates and/or bachelors degree from a school of nursing and current
license as a Registered Nurse in the State of Tennessee required. Two years experience working as a registered
nurse with at least one year in triage.

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OTHER
SKILLS AND ABILITIES: Knowledge
of the information and techniques needed to diagnose and treat injuries,
diseases, and deformities, including treatment alternatives, drug properties
and interactions, and preventive healthcare measures. Ability to establish and maintain an
effective working relationship with faculty members, students, residents,
staff, patients, and other third parties.
Ability to concentrate on the situation at hand and listen
effectively. Ability to operate
computer, keyboard, and printer. Ability to organize tasks; work as a team
member and independently using sound nursing skills with a variety of
professional disciplines. Knowledge of
ICD-10 and CPT coding. Knowledge of health insurance procedures to
obtain pre-authorizations and/or referrals.
Convey a professional and positive image and attitude.