Team Leader Customer Service

The dynamics of a Global Player with the DNA of family owned company. As one of the world's leading manufacturers of excellent film solutions, we offer our employees more than just a "job" - we offer perspectives and the opportunity to grow with us. No matter whether you are a career starter, an experienced professional or a leader. Job description Leading, guiding and monitoring all Professionals CS in the segment Agriculture Harmonize processes customer service to the different interfaces of the other departments & sites, on time delivery of FG Personal and vacation planning (management of workload in the team) Administrative support for the sales force, support calculation of bonus Maintenance of customer related data in SAP Establish regular meetings with the customer service team to provide support, discuss issues and solutions Ensure the service is operating accurately and in compliance with the processes Generate different reports (e.g. OTIF) and provide regular updates to senior management Profile Successfully completed commercial education At least 5 years professional experience in an international environment Proven customer support experience or experience as a client service representative Good understanding of sales processes and internal interfaces Strong expertise in ERP systems, preferably SAP, and customer service software Strong communication skills Organizational and planning skills Fluent language skills in German and English Travel between Belgium and Germany on a quarterly basis Offer Groepsverzekering Maaltijdcheques Individuele hospitalisatieverzekering Eco Cheque Thuiswerk Attractive remuneration package: group-insurance. This insurance includes: Ø Build up an extra legal pension Ø Death Risk Insurance Ø Disability Insurance Hospitalisation insurance Possibility of mobile working Individual training, further education and training opportunities Family environment with international flair

Location: Hoogstraten, BE

Posted Date: 6/29/2024