IT Support Team Lead

IT Support Lead Are you an experienced IT professional ready to lead a dynamic team and drive impactful IT projects? I have a fantastic opportunity for an IT Support Lead to oversee daily IT support operations, collaborate on strategic initiatives, and deliver exceptional service across our client’s business. This is a permanent role, based in Ipswich, Suffolk. Hybrid working will be available after you have successfully embedded into the business and team. In this key position, you will: • Lead & mentor the IT helpdesk team, managing daily operations and escalations. • Drive Projects by leading and coordinating internal IT initiatives, ensuring high standards, proper documentation, and governance. • Enhance Processes to improve IT service delivery and customer satisfaction. • Manage Infrastructure by supporting cloud solutions, overseeing Microsoft 365 and Azure environments, and maintaining system security. Key Skills: • Technical expertise in Microsoft 365, Azure Active Directory, and the Windows Server stack. • Hands-on experience with IT infrastructure, cloud solutions, and desktop support. • Proven leadership and team management skills, with a focus on mentoring and coaching. • Knowledge of IT governance, risk management, and cyber security frameworks (e.g., Cyber Essentials/ISO27001). • A proactive, customer-focused mindset with excellent communication skills. • Strong problem-solving abilities and time management skills. This is a fantastic opportunity to lead a forward-thinking IT team, contribute to innovative projects, and make a real impact on IT operations and strategy. If you’re passionate about technology, collaboration, and delivering excellent service, apply today to find out more

Location: Dallinghoo, GB

Posted Date: 2/26/2025