Service Leader

Responsibilities: Review, analyse and maintain CRM data accuracy and integrity Identify and resolve data inconsistencies, generating reports on service trends and KPIs Develop and implement strategies to improve CRM workflows and align with departmental goals Monitor warranty claims and service orders to ensure compliance with company policies Support inventory management, ensuring consistent quality and customer satisfaction Address escalated customer complaints and implement preventative measures Guide the daily team activities to meet quality and process standards Mentor team members, providing technical support and fostering collaboration Encourage professional development and maintain team motivation Serve as the point of contact for escalated issues from service centres and customers Strengthen relationships with service centres, retailers and customers Assist the Parts and Service Manager with service network monitoring and expansion Analyse market trends, recommend process improvements and identify sales opportunities for spare parts and services Requirements: Bachelors Degree in a related technical field Certifications or training in CRM systems and leadership development Minimum of 2 years in plumbing, construction, or a related technical industry At least 5 years in after-sales or customer service environments Proven leadership experience in team management and process improvement Familiarity with warranty processing or technical support is preferred Proficiency in CRM systems and data management Strong analytical, problem-solving, and reporting skills Exceptional communication and interpersonal abilities Strong organizational and time-management capabilities

Location: Centurion, ZA

Posted Date: 2/25/2025