System Support Analyst

Job title: Systems Support Analyst

Schedule: 5 days onsite

Salary: 90-100k but can go up to 120k for an all-star

Description:

Systems Support Analyst provides support of all hardware/software issues, performs application installation, configuration and maintenance for Spectrum Medical’s information technology systems and servers at customers sites. Candidate will be responsible for monitoring and coordinating support activities related to systems, networking, device connectivity, and data management based on requirements. Candidate will also work to provide documentation for both Spectrum documentation and customer technical questions and/or questionnaires.

Responsibilities:

• Research and troubleshoot customer issues/inquiries related to applications, configuration, data management, etc. and resolve them in a timely manner.
• Document, log, and track all external and internal communications and status information into service management system.
• Work on application installation, configuration, maintenance, and troubleshooting.
• Provide immediate response to all escalated issues and continue to follow-up with client contact until ultimately resolved.
• Participate in planning and coordinating installations, modifications, upgrades with team members.
• Participate with various other teams within Spectrum (Project Management, Service, Sales, and Implementation) for both new projects and long-term support.
• Perform monitoring and analysis of systems and testing to ensure systems configuration, changes and condition are in accordance with requirements and policies.
• Provide and develop both technical and non-technical documentation.
• Assist in device connectivity testing, configuration, and documentation.
• Assist in additional Infrastructure projects above and beyond technical support.
• Aid in other areas of focus and duties as needed.

Required Skills:

• Associates degree with 4+ years technical experience.
• Bachelor’s degree with 2+ years technical experience.
• Healthcare IT systems experience is preferred.
• Systems experience and technical knowledge related to network, server, application, software, and data.
• Demonstrated experience installing, upgrading, and modifying systems.
• Demonstrated experience with troubleshooting complex issues.
• Strong knowledge of system monitoring and maintenance.
• Strong knowledge of Microsoft operating systems (Windows Enterprise, IoT, and Server platforms).
• Strong knowledge of PC hardware and maintenance.
• Familiarity with RS232 Serial protocols and cabling.
• Familiarity with MS SQL Server and SQL query language.
• Familiarity with batch/PowerShell scripting.
• Familiarity with Mirth Connect and/or HL7 Data and interfaces.
• Familiarity with Virtualization technologies and support.
• Familiarity with general networking and troubleshooting.
• Familiarity with data visualization or reporting services toolsets
• Strong interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.
• Outstanding written and verbal communication skills.
• Work independently.