Research Engagement Coordinator

Location: Milwaukee, WI, USA

Full-time

Company Description

Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.

We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.

About the Role

We're seeking a dynamic Research Engagement Coordinator to serve as the crucial link between our expert network and attorney clients. This role combines relationship management, coordination, and operational excellence to drive successful expert-attorney partnerships.

Our Research Engagement Coordinator will have the opportunity to:

• Orchestrate and manage the full lifecycle of expert-attorney initial engagements, handling approximately 15 connections daily
• Build and nurture strong relationships with both expert witnesses and attorney clients through proactive communication and exceptional service
• Lead all scheduling and coordination of initial expert-attorney consultations
• Ensure comprehensive documentation of all interactions for internal stakeholders
• Leverage multiple communication channels (phone, email, text) to maintain efficient and effective dialogue with all parties
• Drive positive client experiences through responsive, professional service

Qualifications:

• Bachelor of Science or Bachelor of Arts
• Strong track record of customer service excellence
• Exceptional organizational and time management skills
• Demonstrated ability to work independently in fast-paced environments
• Proven ability to meet both external and self-directed deadlines
• Excellence in written and verbal communication
• Experience managing multiple stakeholders and competing priorities
• Background in relationship management or account coordination
• Natural relationship builder with a positive, solutions-oriented mindset
• Self-starter who thrives in entrepreneurial environments

Additional information

All your information will be kept confidential according to EEO guidelines.