Technical Manager

Job Summary:

• Provide technical support to the Americas & Global sales teams regarding customer needs and the general NBD effort.
• Implement plans and procedures to proactively technical support the customer base as well as the new business development effort.
• Manage all technical issues regarding products and lead product development effort.
• Take ownership of all technical data contained in sales literature (e.g., TDS, sales brochures, & advertising, specs reported on CoA’s) as well as any/all additional information provided to prospects or customers.

Responsibilities:

• Administer (review, screen, approve shipment) all product sample activity and follow-up with sample recipients as deemed necessary.
• Coordinate and assist with preparation and presentation of regulatory information provided within technical literature and/or technical reports.
• Manage technical staff and coordinate/act as intermediary for all external communication from production/operations and regulatory groups.
• Vet & express opinion regarding feasibility, status, and value of product development activities; administer/update project status in the Product Development Tracking website.
• Conduct on-site as well as laboratory testing as deemed necessary to support customers and the general business development effort.
• Develop service plans for strategic customers as well as the technical component of new business development plants.
• Management of field laboratory and chemical feed equipment and generation of substation for purchase of additional equipment and supplies.
• Add and/or update modules to the DyStar University on-line training website as deemed necessary.
• Respond to customer technical inquiries and coordinate, if needed, response from the sales representatives.
• Vet all technical data reported on TDS & SDS and own the format and content of all technical literature. Upgrade format and content of TDS.
• Provide reference documents and other training as deemed necessary for the sales teams.
• Conduct plant surveys as deemed necessary to support customers and the general business development effort

Requirements:

• 5+ Years of proven job experience working in chemical manufacturing environment
• Proven leadership skills and 2-5 years of management experience
• 2-5 years field experience
• Proven capability regarding the use of MS Office software, as well as business software (e.g. SAP) commensurate with the position.
• Bachelor’s degree in a technical field
• Technical understanding of chemistry and/or chemical properties as it relates to customer’s needs and current business portfolio.
• Demonstrated ability to communicate externally with respect to casual as well as format technical reporting.
• Proven skills to address defined problems and to clarify/focus and then address underlying or undefined problems