Training Quality Assurance Specialist

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Training Quality Assurance Specialist

Location: Orlando, FL

Department: Training & Standards

Reports To: Director of Training and Flight Standards

FLSA Status: Exempt

Summary: The Training Quality Assurance Specialist ensures operational excellence, consistency, integrity and regulatory compliance for Training programs including pilots, flight attendants, dispatchers, loadmasters, and instructors as specified in the Flight Operations Training Manual (FOTM). This position conducts systematic evaluations of training to validate the quality, consistency, and effectiveness of training delivery, course content, and regulatory compliance and supports continuous improvement of the airline's training programs. This position will assist with the evaluation, development, and implementation of standardized training programs, curriculums, and procedures while also providing support solutions to the records and scheduling departments as needed. This position requires an individual who has excellent interpersonal and communication skills, is highly dependable, and able to work independently and effectively with a high level of flexibility in prioritizing tasks and deadlines. Additional duties may involve integration of automation software to ensure efficient department operations. The ideal candidate for this position should have at least five years of experience with a FAA Part 121 airline and should have a solid understanding of regulatory training, scheduling, and operational requirements.

Essential Functions:

Quality Assurance & Compliance

Conduct systematic audits of training programs, materials, and documentation to ensure compliance with FAA regulations, company policies, and industry standards

Conduct quality audits of training programs across flight crew, flight attendant, dispatcher, and loadmaster training

Monitor instructor performance and standardization across training programs

Review training records and documentation

Identify potential compliance issues and assist in development of corrective action plans

Maintain quality control documentation and prepare regulatory compliance reports

Track quality metrics and trends and identify areas for improvement

Monitor effectiveness of changes

Program Development & Improvement

Analyze training effectiveness to identify areas for improvement

Collaborate with subject matter experts to develop and enhance training standards

Participate in the development and revision of training programs and courseware

Review student feedback and results

Evaluate new training technologies and methodologies for potential implementation

Support continuous improvement initiatives and special project implementation

Performs other duties and responsibilities as assigned.

Documentation & Record Keeping

Maintain comprehensive quality control records and documentation

Participate in developing and refining quality control procedures and checklists

Track required program approvals and renewals

Collaborate and support the records department and scheduling department to ensure efficient operation.

Prepare regulatory submissions

Prepare detailed audit reports and corrective action recommendations

Track and document implementation of quality improvement initiatives

Ensure proper archival of training records and quality control documentation

Skills & Competencies

Strong analytical and problem-solving abilities

Excellent attention to detail and organizational skills

Proficient in data analysis and report preparation

Strong written and verbal communication skills

Ability to work independently and as part of a team

Qualifications & Experience:

• High School diploma or General Education Degree (GED).
• Three (3) years of data entry experience.
• Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, Teams, SharePoint.
• Exceptional attention to detail.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Demonstrates professionalism and integrity.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.

Preferred Experience and Qualifications

• Regulatory or airline experience with an understanding of Federal Aviation Regulation (FAR) legalities under FAA Part 121.
• 5+ years FAA Part 121 airline experience.

Employee Expectations

• Regular attendance and punctuality
• Ability to work a flexible schedule, including weekends and holidays.
• Occasional travel
• Well-groomed and able to maintain a professional appearance.
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including National’s confidential reporting systems.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.

National Airlines requires all team members to complete a record in National’s Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.