Security Operations Manager

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Description

Sunstates Security has an immediate opening for a talented and motivated Operations Manager to help lead our Maryland region. Our Operations Manager is responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

*This position requires a strong working knowledge of MD, DC, and VA security licensing.

This position offers a full compensation package of over $84,000 - which includes...

• Base salary with weekly pay
• Monthly vehicle allowance + plus mileage
• Annual Performance-based bonus
• Full medical, dental, vision and life insurance coverage
• 401K plan with company match
• Generous PTO Allowance
• Tuition assistance

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Overseeing the employee on- boarding process including new hire interviewing, selection of candidates, training and licensure and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Director and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

The requirements for the Operations Manager include:

• Must have private security management experience.
• Operational knowledge of MD, VA and DC security licensing and requirements.
• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement or military.
• Excellent organizational, leadership, communication, and time management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the MD and DC areas.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Director.

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions(as personally verified by Site Managers) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!