Administrative Assistant- Skincare/Cosmetics

Founded in 2023, Cocomint Inc is the owner of the beauty brand Cocomint Beauty, which is the "#1 retail destination for Asian Beauty" on TikTok Shop (@cocomintbeauty). Cocomint Inc is also a TikTok Shop Partner (TSP), which offers management services for brands looking to scale their presence and operations on TikTok Shop.

We are seeking a detail-oriented and organized Administrative Assistant to join our team.

The ideal candidate will have prior experience working for an eCommerce company, having skills related to administrative support, logistics, and customer service.

Additional experience with affiliate and influencer marketing is preferred, but can be learned on the job.

Preference will be given to those with prior experience or interest in skincare and cosmetics.

Duties and Responsibilities:

- Provide customer service by responding to inquiries and resolving issues promptly

- Manage order fulfillment issues and respond to refund requests

- Coordinate the distribution of samples to affiliates

- Troubleshoot issues related to inventory processing and shipments

- Cooperate with cross functional teams for the daily management of the online accounts

- Utilize tools such as Google Suite, Microsoft Office, and other software for efficient operations

Position Requirements:

- Bachelor's Degree

- 1-2 years of experience in eCommerce operations and customer service

- Knowledge of and experience in the beauty industry is preferred

- Strong organizational skills with attention to detail

- Proficiency in Microsoft Office Suite and Google Suite

- Excellent communication and customer service skills

- Ability to multitask and prioritize tasks effectively

- Previous experience in office administration or operations is a plus

The duties listed in this job description represent a general overview of the role and may not encompass all responsibilities; additional tasks may be assigned as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Part-time, Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 25-35 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• eCommerce: 1 year (Preferred)

Ability to Commute:

• Norwalk, CA 90650 (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Norwalk, CA 90650 (Required)

Ability to Relocate:

• Norwalk, CA 90650: Relocate before starting work (Required)

Work Location: In person