Customer Communications Tech

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

911 Provisioning Testers interact with both internal and external customers testing and turning up new 911 services: EM Trunks, ES Trunks (MF and SS7), NG911, Data ALI, PSALI, and Make busy circuits. The ideal candidate will have had previous Message and/or Special Service testing experience. DS1 or above (HICAP) design/testing experience is also an excellent asset to ensure that the candidate has a strong grasp of facility hierarchy and nomenclature.

Location

This is a work from home position within AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA and WY.

The Main Responsibilities

Understanding of basic trunk engineering concepts such as tandem switching, traffic routing, and signaling.

Understanding 911 network architecture and how 911 voice and data circuits function together in Enhanced 911 and Next Generation 911 networks.

Utilize direct access to switches to provision DACS, remote channel units, and interfacing with INTAS for testing.

Strong analytical skills, creative problem solving and attention to detail.

Working knowledge of NMA, INTAS, TEMS and ability to read Word Documents Organizational skills.

Creation or maintenance of basic Excel spreadsheets.

Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers other Lumen Centers, and project teams.

A certain degree of personal assertiveness and confidence is helpful to communicate effectively with internal and external customers.

Ensure circuit designs are created accurately, work with the SDC up to make corrections if necessary and direct the work of field, central office and translations technicians testing and turning up critical public safety network services.

Maintain 911 PSAP profiles for the Public Safety NOC with detailed circuit information.

Articulate “why” or “why not,” orally and in writing, while still maintaining constructive customer relations.

What We Look For in a Candidate

WFA TEMS INTAS REACT NMA , TIRKS, ELITE

Message Design knowledge

Tandem switching

Signaling 911 Network Architecture

Nextgen 911 networks

Specials Design and ECANS knowledge.

Strong analytical skills

Creative problem solving

T1ZF/ Trunk Knowledge.

Legal Statements

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Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

Minimum Annual Base Salary / Hourly Wage $14.90

Maximum Annual Base Salary / Hourly Wage $41.12

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335595

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

14.90

Salary Max :

41.12

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

11/28/2024