Technical Account Manager (Marketplace)

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

Today, TTD is an open collaboration hub. We value and see the power in a vibrant Marketplace of partnerships to unlock Platform usage. The TAM Marketplace discipline exists to onboard, integrate, and maintain these partnerships while being tightly engaged with Product to make sure this experience is seamless using technology. We capture development opportunities from Platform TAMs and work back with Partners to deepen our technical relationships, driving increased data usage, and ultimately, platform revenue.

What you’ll do:

Technical Account Managers oversee integrations with clients, inventory/publisher partners, data partners and others. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. This candidate isn’t expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders . In addition to serving as a technical advisor, the Technical Account Manager will also help identify new opportunities where our products can better help our partners’ businesses.

SKILLS SUMMARY:

Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.

Great written & verbal communication skills — this candidate will interact with some of our company’s largest clients and partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. Candidates will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project.

Project management abilities — this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.

Ability to influence people — Clients often come in with an idea of what they want to do and this candidate will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. This person will become a technical expert and must be able to act accordingly to consult with the client on their best solution.

Fast learner — Candidate must be able to quickly grasp & learn new technical subjects and be able to explain them to others.

Selfless Team Player – The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions. Candidate must be able to communicate and navigate between all parties.

Who you are:

2+ years of work experience in a technical client-facing role.

Bachelor’s degree from an accredited four-year university.

Proficient working knowledge of Excel, Office and Outlook is a must.

Experience with SQL, web technologies/web programming languages, and APIs is strongly preferred.

Demonstrable creative thinking and problem-solving abilities.

Ability to manage multiple priorities and perform in a fluid, fast-paced work environment.

Experience working with clients, product, and engineering teams - with the ability to breakdown complex concepts to non-technical stakeholders.

Experience with digital advertising technology is a major plus.

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