Business Office Associate - Lead

6077 - Santa Rosa - 2783 Corby Avenue, Santa Rosa, California, 95407
CarMax, the way your career should be!
Leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.
What you will do: Mentors Business Office Associates, assisting them with development and training
Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
Delegates and follows up on various Business Office tasks
Provides customer service by listening, answering customer questions and explaining paperwork process
Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security
Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale
Clerical responsibilities including copying, filing and answering phones
May assist in hiring process by attending job fairs and performing interviews in partnership with a manager
Qualifications: Work requires ability to:
Create and maintain a positive work environment
Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
Delegate effectively
Follow up
Make decisions using independent and sound judgment
Resolve customer and associate issues
Read, interpret and transcribe data in order to maintain accurate records
Understand numeric filing system
Use word processing, spreadsheet and other programs, displaying intermediate PC skills
Multi-task in a high energy, fast-paced work environment, leading self and others through prioritization of changing daily business needs.
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively in dealing with internal and external customers in person and over the phone
Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is: $22.00 - $35.20
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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