Technical Level Customer Support Specialist

SNAPSHOT:

Full-Time | HS/GED | BProficient in use of SQL Server, Word, and Excel. Basic knowledge of Access | Lunch provided daily | Covid Vaccination required| On-The-Job Training (OJT) provided | Eligibility for OJT Funding required (Pre-determination Questionnaire Included)

*SUMMARY: * Provides software and office support as needed by completing the following duties.

*ESSENTIAL DUTIES AND RESPONSIBILITIES * include the following. Other duties may be assigned.

Handles Front Line & Tech Level Customer Support for BusBoss suite of products.
Handles new customer Data and Route Conversions. Compiles, manipulates and imports data, and verifies records and reports.
Maintains stock of BusBoss Installation guides
Maximizes office productivity through proficient use of appropriate software applications.
Organizes and maintains customer file system related to data and route conversions.
Prepares BusBoss user and installation guides for new customers.
Provides onsite and remote software support, installation and training.
Compiles and prepares BusBoss Map Viewers at the sales reps' request
Composes and types routine correspondence.
Creates and maintains customer databases and spreadsheet files.
Researches and develops resources that create timely and efficient workflow.
Shows pride in his/her work in the duties he/she performs and maintains his/her work area clean.
Tests software updates as needed prior to distribution.

New employees receive A 90 Day milestone training list to ensure onboarding success

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); Entry Level Computer Courses or one to three years related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Proficient in the use of SQL Server, Microsoft Word and Excel Software. Some basic understanding of Microsoft Access.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Pennsylvania State Driver's License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while perfor ing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

TRAVEL REQUIREMENTS

Travel to and from customer sites may be required. Customers are located throughout the United States, so travel may be in a vehicle or on an airplane. Travel expenses are all covered by the company using a corporate American Express card and a travel advance is provided for minimal out of pocket expenses. Company car is provided for travel by vehicle.