Chick-fil-A
Lead Business Analyst, Oracle
Job Location
Job Description
Overview
The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.
About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Responsibilities
Serve as Chick-fil-A Supply procurement, inventory and order management subject matter expert from a techno-functional perspective
Support Inventory and Order Management daily processes in respect inventory reconciliation and order processing issues
Mapping and configuring business processes in Oracle Order Management ERP and other products and suggesting work around solutions to ensure that the business requirements are addressed
Benchmark business process capabilities and cross-process integration
Work with business stakeholders, process owners, and subject matter experts to understand their business process requirements, analyze, document user’s needs, and perform gap analysis t to improve and automate how these processes and procedures are performed
Work closely with Distribution Center, CFA corporate, Operators, and business partners to ensure optimal alignment
Support documentation and management of proposed, new, and existing business processes
Understand business needs and engage with IT to translate needs to technical requirements
Drive efficient and effective performance of business processes
Support creation of training and communication material related to business processes
Participate in the project management of the implementation and enhancement of Oracle and integrated solutions, including coordinating design/solution sessions with all key stakeholders
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results
Navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
Minimum Qualifications
Bachelor's Degree
5 years of relevant work experience
Strong operational experience with enterprise platforms such as Oracle Order Management ERP
Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay
Experience with business analysis and business process management
Deep understanding of data relationships to enable downstream performance
Working knowledge of innovations in supply chain and distribution center facilities
Familiar with start-up or new business development environments
Knowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirements
Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
Able to anticipate needs, lead multiple projects, and manage shifting priorities
Preferred Qualifications
8+ years experience with Oracle Cloud Procurement, Inventory, and Order Management modules
8+ years experience with Order Management Systems (OMS) integration, configuration and support
8+ years supply chain experience with focus on inventory and order management (order to cash) at the enterprise level
2 plus years experience with Warehouse Management Systems (WMS)
Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
Experience with Master Data Management and Analytics across enterprise systems
Business Process Management experience
Minimum Years of Experience
5
Travel Requirements
20%
Required Level of Education
Bachelor's Degree
Major/Concentration
Supply Chain, Computer Science, Business Administration, Industrial Engineering, or related field
Job FunctionSupply Chain
Position TypeExperienced Professionals
Requisition ID2024-17110
Posting Location : LocationUS-GA-Atlanta
Location: Northlake, GA, US
Posted Date: 11/30/2024
Contact Information
| Contact | Human Resources Chick-fil-A |
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