IT Support / ITIL / HIPAA

An enterprise client in the health care space is looking to hire an IT Support Engineer for their Clinical Trials team. In this role, you would be troubleshooting hardware and software, providing post implementation application support, and sit in a customer facing role.
They ideally need someone with strong HIPAA knowledge and ITIL protocols. This is a contract position with the possibility of converting to full time. Required Skills & Experience

• 5+ years of IT Support experience
• Experience in a customer facing role
• Experience communicating and presenting to business partners/stakeholders
• Experience troubleshooting hardware and software
• Change management experience
• ITIL protocols
• HIPAA knowledge
• Active Directory
• Strong communication skills

What You Will Be Doing Tech Breakdown

• 80% Windows
• 10% Mac
• 10% Linux

Daily Responsibilities

• 80% Hands On
• 5% Management Duties
• 15% Team Collaboration

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kaylyn Romano

Specialization: Technical Support

Location: Pleasanton, CA, US

Posted Date: 11/30/2024