Morpheus Engineer - Enterprise Managed Service

Role : Tier 2 Engineer - Morpheus Location : Bangalore Experience : 5 to 10 Yrs Employment Type : Full Time, Permanent Working mode : Regular Notice Period : Immediate - 15 Days Responsibilities : - Provide expert technical support for Morpheus to global HPE customers, resolving issues via phone, email, or remote sessions. - Identify and escalate critical issues to vendors in a timely manner. - Leverage internal resources and expertise to provide effective solutions to customer problems. - Collaborate with other technology teams to diagnose and resolve complex issues. - Maintain accurate case documentation and adhere to SLA timeframes. - Contribute to the team's overall productivity and performance. - Participate in problem management, post-incident reviews, and root cause analysis. Qualifications : - Bachelor's degree in Engineering (or equivalent). - Minimum 5 years of relevant experience in Enterprise Managed Service environments. - Morpheus Certified Administrator certification (preferred). - Ability to work in a 24/7 support environment. - Strong understanding of Morpheus administration, operation, and management. - Experience with Morpheus Identity and Access, Provisioning, multi-tenant models, self-service, App/IaC type Blueprints, App monitors, Plans, prices, and costing. Key Skills : - Excellent written and verbal communication skills. - Commitment to delivering high-quality support. - Customer-focused approach with a drive for excellence. - Strong problem-solving and analytical skills. - Ability to take ownership and work efficiently. - Collaborative mindset and willingness to learn from others. For Internal Job Movement : - Approval from the employee's current manager is required. - Employees must notify their manager prior to an interview. - Employees in Performance Improvement Plans are not eligible to apply. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/23/2024