Python Support Engineer - Production Support

Job Description : - Strong development, troubleshooting and debugging skills in Python - experience of about 5-8 years - Expert in file handling and data structure in Python. - Hands on experience in Pandas module. - Knowledge of multi-threading in Python. - SnapLogic is a plus but someone who has experience as an Integration/Data Specialists. Other tools would be Informatica, Tibco, Talend or SAP. - Apache Spark framework understanding is an added benefit. - Good to have Unix fundamental knowledge and ability to work in vi editor, with hands on unix shell scripting. - Understanding on ETL concepts - Experience with debugging tools and analyzers Why are we looking for you? - For having broad expertise or unique knowledge - For having skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways - Able to juggle multiple projects simultaneously and manage time efficiently - Excellent analytical skills and deadline focused, detail oriented, well organized, and self-motivated What will you enjoy in this role? - Support mission critical, customer facing, front-end and back-end production SaaS/PaaS platform. - Improving site/platform performance, monitoring, and overall stability of our SaaS platform. - Proactive monitoring of platform and services. - Interacting with the Engineering for supporting/maintaining infrastructure for product support. - Participate in long-term strategies for scalability, stability and highly availability of platform. - Troubleshooting and resolution of L3/ L4 production issues. - Building documentation of operating procedures and provide knowledge transfer. - Working in Agile framework What will you do? - Understand SLA/RLA etc. and has work under time constraints - Should be responsible for running the production environment and dealing with L1, L2 support teams globally - Get involved service improvements to help reduce production issues - Showcase strong written/verbal communication - Handle issues occurring across various layers of the product such as the UI, database, big data components, service layer, etc. - Understand the cause of the issue, debug and dig to the root of the issue and fix it. - Meeting expected SLAs on issues and interaction with L1/L2 support teams and engineering teams will be required. - Think innovatively and come up with dashboards/tools that will make the support process easier and better. Qualifications : - A Bachelors degree in Computer Science or a related field or have equivalent experience. - 5-8 years of IT experience in Support and DevOps role. - Expert in file handling and data structure in Python. - Good to have Unix fundamental knowledge and ability to work in vi editor. - Experience working in an Agile environment. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/23/2024