NOC Monitoring L2 Support Engineer

Job Title : NOC Monitoring L2 Support Engineer Location : Chennai/ Hyderabad Rotational (24/7) - Work from Office Job Summary : We are seeking a skilled NOC Monitoring L2 Support Engineer to join our team. This role involves providing advanced network and system monitoring, handling escalated issues, and ensuring network stability across our infrastructure . The ideal candidate will possess strong technical knowledge in troubleshooting complex network incidents and collaborate with cross-functional teams to address recurring issues. This role requires the ability to respond promptly to incidents, perform root cause analysis, and implement solutions to improve overall system reliability. Key Responsibilities : Incident Management and Troubleshooting : - Manage and resolve escalated incidents from the L1 team, including in-depth troubleshooting of network, server, and application-related issues. - Perform root cause analysis for recurring incidents, identifying long-term solutions to prevent downtime and enhance network performance. - Work with cross-functional teams and external vendors to resolve complex issues impacting the network and IT infrastructure. Change Management and Network Stability : - Implement changes and upgrades to the network infrastructure in accordance with established change management procedures. - Maintain and develop best practices for network monitoring, including setting appropriate alert thresholds and defining incident response protocols. Team Support and Guidance : - Provide guidance and support to L1 support team members, including offering technical coaching and suggesting improvements to processes and troubleshooting techniques. - Act as an escalation point for the L1 team and assist in resolving critical issues in a timely manner. Reporting and Documentation : - Generate detailed reports on system health, incident resolution, and performance metrics, providing insights to management for continuous improvement. - Document network issues, resolution steps, and best practices to build a comprehensive knowledge base for future reference. Skills & Qualifications : Technical Expertise : - Strong knowledge of network protocols including TCP/IP, BGP, OSPF, and firewall configurations. - Proficiency with network monitoring and management tools such as Splunk, SolarWinds, and Zabbix. - Experience with ITIL processes, incident management, and working with ticketing systems. Problem-Solving and Analytical Skills : - Strong analytical and problem-solving skills with a proven ability to work effectively under pressure to resolve complex technical issues. - Ability to diagnose and troubleshoot network, server, and application issues, ensuring minimal impact on the network's stability. Communication Skills : - Advanced proficiency in English, with strong written and verbal communication skills for collaborating with global teams and preparing incident reports. Certifications and Experience : - Relevant certifications such as CCNA, CompTIA Network, or other network-related certifications are preferred. - Experience with networking tools and network monitoring systems. Additional Requirements : - Flexibility to work in rotating shifts and manage on-call responsibilities as part of a 24/7 network support team. Preferred Qualifications : - Hands-on experience with advanced network troubleshooting and performance optimization. - Experience working in a NOC environment, particularly in an enterprise-scale network infrastructure. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/23/2024