Customer Support

Job Title: Customer Support

Location: Bath - Hybrid (50/50)

Salary: £26,000+

About Mayden

Mayden is a growing software company, awarded Development Team of the Year at the 2018 UK IT Industry awards.

We produce healthcare apps, mainly for supporting the recovery of people with mental health issues. We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an excellent package of benefits including private health insurance and pension.

Mayden has a flat management structure and a coaching culture, with team members working together, supporting one another to make things happen.

About the position

Do you have great customer service skills?

Are you looking for a role in which you can grow and develop yourself?

We are looking for a new team member to join our Customer Support Team. The team is responsible for looking after Mayden’s new and existing customer accounts, including many NHS mental health services.

You’ll assist clinicians and other users with troubleshooting, diagnosing and resolving issues within our patient management system, iaptus, which is used by more than 200 mental health services in the UK, Australia and Canada; https://iaptus.co.uk/

We have fun while we work and are passionate about technology.

As part of the Customer Support Team you will:

• Provide excellent technical support for our iaptus users; full training will be provided
• Coordinate with other teams to troubleshoot, investigate and resolve user queries, and contribute to the development of our software products
• Build strong relationships with customers via telephone, email, online meetings and in person visits
• Attend conferences, working with other teams such as Marketing, to promote iaptus.
• Develop and maintain a clear understanding of customer needs and requirements, advising how our services and products can address their needs.

What are we looking for in you?

Are you a friendly, confident person who can juggle multiple tasks while staying organized? We’re looking for someone who loves problem-solving, pays attention to detail, and can handle a mix of working independently and with a team.

If you enjoy variety in your day and are open to taking on new challenges as our business grows, this could be a great fit for you.

We are looking for someone who can demonstrate:

• Outstanding customer service experience
• Comfortable providing customer support remotely and in person
• Great communication and an active interest in collaboration
• Good general IT competency and confidence - whilst this role involves supporting our customers with our iaptus system, you do not need expert technical knowledge to apply; full training will be provided.

What can we offer in return?

We offer a great working environment with an excellent package of benefits including:

• Starting salary of £26,000+
• Personal training and conference budget for professional development
• Free onsite gym
• Company pension (enhanced after successful completion of probation)
• 25 days annual leave plus bank holidays (with the option to buy or sell annual leave)
• Life assurance
• Private Health Insurance
• Parking, including EV charging points

What to do now?

If you are interested please either apply on LinkedIn or email ben.williams@mayden.co.uk

If you're not sure and want to find out more either call on 07597 731041‬ or email ben.williams@mayden.co.uk

This vacancy is managed by Bulb Resourcing, a recruitment business working in partnership with Mayden. If you have any questions about Bulb Resourcing or our collaboration with Mayden please email ben@bulbresourcing.com